Skip to content
Home » Ensure your translation company has quality assurance processes

Ensure your translation company has quality assurance processes

  • by

With the increasing awareness in the value of localization and translation the number of translators available as than any time before which makes it challenging to choose which one to select. When you choose a translation agency it is important to ensure that you are able to be confident that the translator will complete the project in accordance with the deadline and in accordance with your expectations. There are times when you’re worried about consistency with your brand You may be dealing with large or complex projects, or require the assistance of a specialist. It’s difficult to make sense of the many options available to pick the right translation choice for you and your business. To assist you we’ve created an overview of the most important guidelines for selecting the most reliable translation service.

1. Check to see if the translation agency is able to perform localization

In order for a translation service to succeed they must know its market segment as well as be in a position to not just translate, but also localize your content too. Without localization, your translated content might not be able to convey your message to the market you want to reach. For instance the Brazilian Portuguese audience will need different language or phrases in comparison to an European Portuguese audience. A company that has native translators from your audience to make sure that the content you are distributing is translated is essential to success.

2. Verify that the translation company is equipped with quality assurance procedures

It isn’t wise to trust any person to handle your translations. That’s the reason why you’re searching for a reputable translation service at the beginning. But even an approved translator isn’t enough. Translators are human beings as well, and they can also make mistakes. On the other hand the other hand, a translation service might offer you the option of using MT, and , of course, machines make mistakes the same way that humans make, particularly when they are trying to sound like a human being and localizing content. It is for this reason that you must make sure that the translation company you select also employs experienced editors as well as has review methods that are in place to guarantee the accuracy of the translated material, be it another translator reviewing the work of the first or a review by a project manager or NMTPE.

3. You must be able to contact support at any time in any language

Another indicator of professionalism is the quality of a translation agency’s customer service. If a translation agency is accessible to you 24 hours a day and you are able to depend on them to resolve any issue that arises. You can contact a translation service you’d like to explore by phone, email, or via chat. See how they take to respond, and how pleased your are by their service. The way they deal with your initial query is a good indicator to gauge how they’ll assist you as a client.

A translation service must understand how crucial it is to converse with customers in their native local language. If the company that you have you eye on has multilingual support, that’s definitely a positive sign of their capability to offer quality service in translation as well as localization.

4. The translation company should include experts from the industry and in particular subject matter experts.

Naturally, translators have an extensive understanding of the world as well as a deep knowledge of the culture and language they are translating for. However, a reliable translation service will have experts in specific areas such as marketing, finance, medical or technical translation. They ensure that the right terminology is utilized for the intended language, so that your content is as professional as it does when it was written in its original. Go to the company’s website, or open the project to see whether they have translators who have the experience and expertise that your project demands. A reliable translation service has a team of experts capable of tackling any topic that comes to them.

5. The translation firm and its translators must have the correct certifications

Although it may seem as difficult, the process of translating is far from simple. It requires certain abilities as well as courses and certifications to be able to achieve the highest level. In addition, you need a range of knowledge and experience when the different areas of translation. All translation firms require a team of experts who are certified in the languages they work with and the expertise they provide. Different firms have different certification procedures and requirements and therefore you must investigate how a company evaluates its translators, and what kind of testing or certification they need from their translators before they start sending their customers projects.

In addition, the translation agency is required to have certifications on their website. Look out at the ISO 9001, 17100, or 27001 badge. This signifies that the business has met the highest standards for the quality of its translation services. It also adheres to data security standards in addition, which means that they’ll safeguard your information.

6. Find out how quickly the company will finish your translation

In addition to quality, one of the most important factors that you’ll be paying attention to is the speed at which the UK translation services are completed. If you’re in the middle of the deadline of your work project or need to file your visa application or aren’t willing to sit and wait for your translation, you’ll need to find a translation firm who can finish the work swiftly and efficiently as possible.

Request an estimate for your project and determine what the estimated time to deliver is to get a clear idea the length of time your translation will take and if the company you’re considering will complete the project within the timeline required. Some companies also offer the option of paying an additional fee for delivery expedited and if you’re certain you’ll require a fast turnaround time, this might be an option to think about when selecting your translation agency.

7. Review reputations, reviews and refer to references

Of of course, if you’ve done all of these and you’re still having difficulty deciding among the many translation firms that are available It is always possible to see the reviews of others about a business to figure out whether it’s the right fit for you. Go to the company’s website for testimonials from customers or case studies to find out the kind of work they’ve performed over the years. For a complete picture you should also look at review sites such as G2 as well as TrustPilot to determine if their clients are happy with their services.

Try do a quick Google search to discover what kinds of news or information is available. Are they included in major publication like Slator as well as Multilingual Magazine? If yes, that implies they are genuine and have earned a positive standing in the field.

Ask about your friends and colleagues have recommendations for a reliable translation firm with which they’ve worked with in the past.

Final Concluding Thoughts: Select the most reliable translation service to meet all your needs

We reviewed some of the most important aspects you must be aware of when you are deciding to transfer your work to a translation firm.