Home » What is London IT Support and Why do you Need it?

What is London IT Support and Why do you Need it?

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IT Support is the service that provides support of any type of technology in the business. This includes managing hardware, software and networks, as well as maintaining processes that handle information and data. IT support in London offers the technical assistance to ensure that the entire business runs smoothly.

The primary task for IT Support teams to manage computers and networks throughout the company, and to resolve technical issues while managing software installations and setting up hardware.

What are the reasons you require IT Support?

Another important task to be accomplished by IT support is managing the security of a business, keeping its systems and data secure from cyber-attacks. IT professionals are capable of identifying and fixing any security issues that could arise by installing the most efficient security measures to reduce the chance of an attack on a computer, network, or software.

Some of the areas where tech support teams handle are:

Computer Networks, Cabling and Wiring
Cyber Security
Spam Protection
Maintaining Software , such as Accounting and CRM Software
Backups and Disaster Recovery
Hosting as well as Cloud Computing
Business Continuity
Computer Repair
Server Maintenance
Technical Assistance Desk

IT Support Overview

Why is technical support important?

Making sure that your business operates smoothly is always a top priority, but there will be issues, such as problems with software, user issues and installation issues, damaged computers, etc. IT Support also is a key component in managing the business’s Help Desk. IT professionals can log issues or problems (commonly called tickets or instances) to be addressed, ensuring that there is a minimal time for downtime for your company.

IT Security Support

Computer security threats to your company’s computer systems are growing and IT supports and manages every aspect of reducing risk for your business. Computer security guard against loss or destruction of the computer system. IT tech teams usually focus on these areas of concern:

Network Security
Spam Protection
Email encryption
Content Filtering
Unified Threat Management
Virus Protection

Help for Cloud Computing

Cloud computing is extensively adopted by a variety of companies and IT professionals manage various Cloud computing domains, including:

Hosted Microsoft Exchange
Hosted Desktops, Servers and Hosting
Cloud-based Backups and File Sharing
Cloud Hosted VOIP
Office 365

Software Support

Software is an essential part of running your business . IT professionals will have to handle upgrades, installs, remote troubleshooting, usability support as well as fixing any errors and technical issues. A few of the software systems IT professionals must assist with include:

Accounting packages like Sage
Customer Relationship Management systems for Customer Relationship Management
Tools for reporting
ERP systems
Asset Management Software
Data Integration
Communication Software
Service Software

Hardware Support

A support team for IT would typically oversee a variety of devices, including laptops, desktops, tablets servers, monitors, printers, scanners , and routers.

Recovery of Data from Disasters and Backup

Backup your files and data to a different storage space is essential in the event that your files get lost or damaged. The files can be damaged due to various reasons, including power outages, failing disk drives, OS failures as well as security and virus issues. The IT support team typically will handle backups and manage the recovery process in case of disaster by restoring those data and files.

Managed IT Support

outsourcing the management of your IT Services is fast becoming an increasingly popular option for companies due to the fact that it is economical and lets you stay focussed on your business’s core Some advantages of managed IT services include:

Manage your costs and reduce the cost of staff
Access to experienced IT professionals
Rapidly implement New Technology
Reduce the risk for your business
Improved Efficiency
Remote access facilitates rapid resolution of tech issues