In a variety of industries the software industry has taken on an entirely different shape in comparison to the time when it first was launched by companies such as Microsoft. It was released as a package product. In the beginning, Windows operating system, in fact, was a box. Since software was constructed on top of the operating systems and has evolved and evolved, they’ve become an actual service, which is why they are known by the current term SaaS (Software as A Service). Although, despite the newly created term, it’s typically viewed as a packaged item in the perspective of the company that is providing it. This results in a gap between the purpose of the product and what the user will get from it. In today’s world of software-based services it is the duty for the software vendor to meet the requirements of their product and provide services. In addition, it includes assisting customers in times of need or feedback and making sure they get the most value from the software within its context for their particular usage.
As a consumer it can be difficult to be aware of which businesses offer full-service service, and which aren’t. To aid in this it is helpful to redefine the search for a new software and transform it into a hunt for a new partnership with a software. Since ultimately, customers is guaranteed to have the most satisfying experience when they work with a partner instead of submitting an inquiry to the product when it isn’t working properly. This article will examine some of the advantages of establishing a relationship with an software company and provide specific ways to find an effective collaboration with a software vendor that can provide the best quality of service.
Benefits of Partnerships
Better ROI than purchasing an unpackaged software product
Design future features you’ll need and would like to have in your company (this is particularly important in the event that you partner with a startup company)
Team members from the extended team will collaborate on solving problems
Affirmed incentives for successful software (this is particularly the case when the software is purchased by subscription)
Feel at ease knowing that the software provider will take care of your needs in the long-term
Develop your relationship by sharing publicity on channels and outlets that are shared
A true collaboration is much more than just a simple
transaction. It’s a rewarding experience that could yield amazing results , and also help you find new areas of improvement over a long amount of time.
But the question is how do you go to find a partner for your company? Let’s look at the following indicators that show the software provider could be a good partner to work for the long-term.
Before we get deep into these, it’s important to note that they may differ slightly based on the business. These are designed to be an ideal partnership between construction firms and companies in the field of construction technology, but they are applicable to all sectors.
What is the key to solid software partnerships?
1. Always ready to help
When you purchase a brand-new product, there’s always going to be issues and glitches you didn’t think of. The nature of the majority of software, especially in its construction, is complicated, making it difficult to learn. This could be due to the long learning curve, or it could be due to a glitch in or within the program itself. Whatever the issue is, you can be sure that the software company will help you solve the issue. However, this isn’t always the situation however, it should be. If you buy a packaged item from a vendor of software by making a single payment, it is likely that they will not be as willing to assist you on your way. The seller has moved into the next step of trying to make the next purchase.
2. Proactive
If you buy an application and it seems to be a little off, it could be an element that isn’t working efficiently. In a genuine partnership your company’s software should be taking initiative and contacting you to inquire about whether what’s working. The business should not just respond to inquiries, but rather be proactive and monitor your. Ideally, all possible requests are brought to the forefront and dealt with by the software company before you have to inform them. This is the essence of a successful and productive collaboration.
3. You can grow and change with your plants.
If you are in a long-term relationship, you should anticipate future growth and opportunities that are on the horizon. In contrast transactions can provide solutions (hopefully) which has been advertised , and that’s the point at which it comes to an end.
A partner in software technology is always keeping an eye at the future. They’ll always be looking for ways to enhance the service and how it can improve your relationship. Whatever new venture you’re undertaking together is a shared mission and the accomplishment of the project will benefit both parties to the partnership. If your company’s technology department takes the same stance, then you can anticipate an extended and successful collaboration with lots of successes that are shared.
4. Excites your Workforce
It is possible that the main reason to adopt the latest technology is to resolve a type of business problem. It isn’t enough to purchase software with the sole reason of having the latest and greatest technology at work. Certain companies may however, if you’re working in the construction sector, you are aware that this is not the scenario. But, regardless of what kind of solution the technology can provide it must be developed for the user. In this instance, it’s your employees. They should be enthusiastic about technology and ease their lives. This can be the only method by which that it will solve the problem you had initially. The best software companies looking to stay for the long run know this and have created their software specifically for workforce. The company will also provide assistance with onboarding and focus on the customer’s success to ensure that the technology meets your requirements and can be used by your employees.
5. Trust & Transparency
A majority of businesses alter their value propositions to meet the requirements of the prospective customer in order to sell. The best software companies will be transparent about the issues they can or cannot solve. You will have an immediate idea of whether or not this is the best technology for your company. After that is established the software company must prove that it cares about your privacy, your details, and most importantly, your interests. Without these elements aligned your relationship will rapidly degrade into an empty shell.
Transparency and trust should be reflected throughout the life that the relationship. If the software firm makes an error, which usually occurs at certain points, it offers the opportunity to assess whether you’re in a healthy relationship. If you evaluate the situation in a similar way to a normal social encounter and observing the situation, you’ll discern whether the business attempts to put blame on others or if they accept on the responsibility and begin to pinpoint the root of the error. The takeaway here is that the business partnership is similar to a relationship with a friend. It’s not as difficult to understand. If you can ensure that the elements are in place, you’ll enjoy a wonderful and productive collaboration.
Finally
A lot of these characteristics are not easy to spot until you’ve started the process of forming a partnership. In this phase it is advised to make use of a company’s pilot offer. Many companies offer this for free or at a low cost so that you can try the software yourself. If a company doesn’t provide this service is generally one to avoid. If you are in the middle of a pilot it is possible to use the guidelines above to determine whether the company is an excellent partner or recognize if they’re only seeking to make an acquisition.
In order to fully benefit from all the advantages listed above, you must look towards companies with a younger age. They are more responsive, quick to respond the needs of their customers, and generally provide an environment that is more personable over an already established and established company. You’ll be able to shape the future of the business and develop with them to build a the most successful and productive future.
