Intercom Alternatives: Why You Should Consider Other Options
Popular customer relationship management (CRM) tool Intercom facilitates customer interaction for enterprises. There are many features available, such as live chat, chatbots, and email marketing. However, Intercom isn’t the only CRM software available, and it can be pricey.
There are some cheaper alternatives to Intercom that provide comparable functionalities. These solutions might be a better fit for companies with limited resources or particular requirements.
One or more of the following are the justifications for using an Intercom substitute:
Intercom is a high-end CRM software, hence its cost may be prohibitive for some companies. Price ranges for Intercom’s plans range from $79 for the Basic plan to $499 for the Enterprise plan.
functions: Intercom has a lot of functions, but not every organisation will require them. Intercom could be excessive if all you need is a straightforward CRM tool.
Usefulness: Setting up and using an intercom can be quite difficult. You might find Intercom too challenging to use if you are unfamiliar with CRM tools.
Customer service: Intercom’s customer service is occasionally unreliable. You might have to wait a while to get assistance if you’re having an issue with Intercom.
What qualifies a CRM as crucial?
Using a CRM (customer relationship management) system, firms can better manage their interactions with their clients. Businesses can use it to automate activities, save customer data, and keep track of client interactions.
For businesses, a CRM is crucial since it can:
Enhance customer satisfaction: A CRM can assist firms in tracking client interactions and locating opportunities to enhance customer service.
Boost revenue by tracking customer leads and sales prospects using a CRM. Businesses can use this information to better target their marketing efforts and close more sales.
To cut costs, firms can automate processes like sending out invoices and reminders with the aid of a CRM. Employees may have their time freed up to work on more crucial projects as a result.
Which option to Intercom is best for you?
Your unique needs and financial situation will determine which Intercom alternative is ideal for you. Desku or Zoho CRM can be a suitable choice if you’re searching for a straightforward CRM platform at an affordable price. Salesforce or Pipedrive may be a better choice if you’re searching for a more robust CRM platform with more capabilities.
No matter which Intercom substitute you use, be sure to conduct thorough research and evaluate features and costs before deciding.
Conclusion
Although Intercom is a fantastic CRM platform, it is not the only one available. There are some cheaper alternatives to Intercom that provide comparable functionalities. Do your homework and weigh your options carefully if you’re seeking for a CRM platform that satisfies both your needs and your budget.